Better Business Bureau files indicate a pattern of complaints concerning free trial conversion billing and customer service practices of Noom, Inc., according to the BBB.
Consumers have been telling BBB about their experiences after signing up for a free trial offer with the company. Many consumers reportedly try to cancel the trial offer before it ends but still end up being billed for the subscription. A number of these consumers say they believed that after the free trial the cost of monthly membership was between $20-$40.
Consumers also claim that after the free trial ends they are charged upfront for several months subscription (varying amounts from $120 to $180+) instead of being billed monthly. Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges and must come to BBB for assistance.
BBB said there have 2,047 total complaints in the last 3 years. Of those, 1,231 complaints were closed in the last 12 months.
To file a compliant or to read the complaints with Noom, visit www.bbb.org.